Frequently Asked Questions
Technology Related Queries (TECHNICAL)
1.What is VoIP?
Voice over Internet Protocol, also called IP telephony, is a method and group of technologies to deliver voice communications and multimedia sessions over Internet Protocol networks, such as the Internet.
2. How do I know if I have VoIP Service?
If there is an ATA box or analog phone adapter somewhere along the phone line, the line is a VoIP phone line. ATA phone adapters are used to adapt a traditional telephone to a VoIP phone network.
3. I have a phone connection through NBN, and is it VoIP?
Yes, The NBN replaces traditional landline networks for phone through an equally useable and reliable phone service which is VOIP.
4. Why is VoIP better over a Normal Phone Line?
VoIP has additional functionality. It offers more than just voice, with a wide selection of additional features, such as video conferencing. Also it is easy to set up and cheaper.
5.What Equipment and services are required to use VoIP?
VoIP equipment consists of an IP phone or a traditional phone with an ATA adapter. Another option is a softphone, a program that turns PC’s into phones. A headset is also needed.
6.Can I keep my existing phone number when switching to VoIP?
Yes, you will be able to transfer the number to the VoIP phone system. You will need to contact the original phone service provider and request for the transfer.
7. What is an ATA, and why do I need it?
An ATA, or analog telephone adapter, is a device that’s used to connect your old analog telephones or fax machines to a VoIP network.
8. What is an IP PBXs?
An IP PBX, or Internet Protocol Private Branch Exchange, is a type of telephone system that uses the Internet Protocol (IP) to handle telephone calls. IP PBXs use software and hardware to route calls between different users within an organization.
9. What is the difference between an IP PBX and a traditional PBX?
A traditional PBX uses traditional telephone lines to handle calls, while an IP PBX uses IP networks, such as the Internet, to handle calls. IP PBXs offer more advanced features, such as remote working, video conferencing, and integration with other communication and collaboration tools.
10. What are the benefits of an IP PBX for businesses?
IP PBXs offer several benefits for businesses, including reduced costs, increased scalability, improved mobility, and enhanced collaboration and productivity.
11. What are some of the top brands of IP PBXs available in Australia?
Some of the top brands of IP PBXs available in Australia include Yealink, Poly, Cisco, Avaya, and Grandstream.
12. What is Cloud Communications?
Cloud Communications is a communication and collaboration solution that delivers telephony, video conferencing, and other communication tools over the Internet.
13. What are the benefits of Cloud Communications for businesses?
Cloud Communications offers several benefits for businesses, including reduced costs, increased scalability, improved mobility, and enhanced collaboration and productivity.
14. What are some of the top brands of Cloud Communications available in Australia?
Some of the top brands of Cloud Communications available in Australia include RingCentral, Zoom, Microsoft Teams, Cisco Webex, and Google Workspace.
15. How do Cloud Communications differ from an IP PBX?
Cloud Communications is a type of IP PBX, but it delivers communication and collaboration tools over the Internet, rather than using on-premise hardware. This makes it easier to manage and scale communication capabilities, and eliminates the need for organizations to maintain their own communication infrastructure.
16. How does Cloud Communications integrate with other systems?
Cloud Communications solutions are designed to be integrated with other systems and tools that organizations use, such as customer relationship management (CRM) systems and enterprise resource planning (ERP) systems.
17. What is the cost of Cloud Communications?
The cost of Cloud Communications varies depending on the provider, the size of the organization, and the specific features and tools required. It is typically more cost-effective than traditional on-premise solutions, as it eliminates the need for capital expenditures and reduces ongoing maintenance costs.
18. What are VoIP Gateways?
A VoIP gateway is a gateway device that uses Internet Protocols to transmit and receive voice communications (VoIP). It converts analog telephony signals to digital. After converting the signal, the VoIP gateway organises it into data packets and encrypts it for transmission.
19. What is the difference between FXO and FXS Ports?
These ports are used to allow you to connect your analog phones to a VoIP system.
An FXO port enables you to use analog telephone lines with your VoIP phone system.
An FXS port helps you connect your analog fax machine to your VoIP phone system.
20. Can I use any wireless headset with my Desk Phone?
Yes, you will be able to use a wireless headset on your desk phone.
22. What is the difference between Wireless DECT & Bluetooth Headset?
The wireless DECT headset needs to be connected to the DECT base station which provides connection to the phone network. The bluetooth device can be connected to the devices directly such as mobile phone,desk phone, etc. If the user needs it only for desk or computer based phones, then DECT headset will work and if the user needs it for mobile phones as well, then bluetooth headset is an option.
23. Whom do I talk to if I am having trouble with my headset?
You can write to us on [email protected] regarding the issues you are facing with the products and our technical team will help you out
If issues persist, please raise a return request by filling up the RMA form – (form link)
24. How do I know if a headset works with Microsoft Teams?
You can refer to the Microsoft Team’s compatible guide to know if a headset is suitable with Microsoft teams.
https://www.microsoft.com/en-au/microsoft-teams/across-devices/devices/category/headsets/36
25. What do I need to purchase to use a wired headset with my Desk Phone?
EHS cable connects from a wireless headset charging base to your desk phone. Allowing you to answer/end calls when away from your phone. Highly recommended and added with a wireless headset. A Handset Lifter also allows you to answer/end calls away from the phone, but physically picks up and hangs up your handset.
26. What is the purpose of EHS or Lifter?
An electronic hook switch (EHS) is a cable solution that connects a wireless headset base and a desk-phone. An EHS enables call control functionality directly on the headset, eliminating the need for a mechanical handset lifter.
Order Related Queries
1. What is MyITHub’s Return Policy?
Customer may return Products purchased from MyITHub and receive a credit of the paid price, subject to the following: (a) the Product for return is logged on MyITHub website or via Email; (b) the Product is returned to MyITHub within fourteen (14) days of the invoice date; (c) the list price of the Product has not decreased from the price paid; (d) the Product is new and Unused; (e) the Product is in its original package, which has not been damaged or altered; (f) Products sold on a “no returns basis” are excluded. MyITHub reserves the right to apply the No Returns Basis policy to any promotional or sales product (s) as it deems necessary. and (g) MyITHub determines, in its sole judgement, that the customer is in good standing. Products satisfying all the foregoing requirements may also be returned subject to a 20% restocking fee.
Products purchased from MyITHub that are determined to be defective within fourteen (14) days of the invoice date, may be returned to MyITHub for assistance in processing a manufacturers warranty, provided that the product is covered by a manufacturer’s warranty and the Customer is determined, in MyITHub sole judgement, to be in good standing.
Read the terms and conditions at – https://www.myithub.com.au/terms-and-conditions/
2. Can I pick up a product from your store?
We do not have a physical store, please place an order online and it will be shipped from our warehouse.
3. I have placed an order online. When will I receive the tracking details?
Standard Shipment is 1-2 days, You will receive the tracking details as soon as stock is shipped from our warehouse.
If you have added P.O Box or Parcel Locker in the shipping address, there will be a slight delay because we do not ship to parcel lockers and PO Box. Please send us a physical address to get your order shipped out at the earliest.
4. Does MyITHub Accept Purchase Orders?
Yes, we accept Purchase Orders from Governments, Schools, Universities, Hospitals and
5. How long does it take for my order to be processed?
Orders are processed within the same day and released for shipment depending upon availability of stock within 1-2 business days
6. How can I request a change to my order?
Address Change – to change or modify your address on the order, please write to us on [email protected]
Product Change – To add, remove or modify products orders, please call us on 1300 769 640 or email at [email protected]
7. How can I request for my order to be canceled?
For cancellations please email us at [email protected] with the reason for the cancellation.
8. How do I request a quote?
Send us your requirements at [email protected] and we will raise a quote for you.
9. How can I contact MyITHub?
Contact us form link, call 1300769640, email [email protected] , livechat
10. Whom do I contact for technical support on a product?
Please email us your query to [email protected]
11. How do I request a refund/return or make a warranty claim?
For returns you need to raise an RMA with the vendor, please fill the Return form using this link here and wait for approval and an RA number.
Delivery
1. Do you ship to PO Boxes or Parcel Lockers?
No, We do not ship to PO Box or Parcel Lockers. We are able to make an exception to this when the items can be shipped via AustraliaPost from our warehouse.
2. I need my order urgently, do you offer same-day delivery?
No, we offer same day shipments to orders place before 12PM depending on the stock availability.
3. How long will it take before my order ships?
1-2 days depending on stock availabilit
4. My order hasn’t arrived or arrived late – what can I do?
If stock is on Backorder, you will receive an update on your email regarding the Backorder and available alternatives. If there are unusual delays, then it will be conveyed to you via email. For any queries regarding order and shipment please feel free to email us at [email protected]
Payments
1. What Payment options do MyITHub Offer?
GPay, Klarna, OpenPay, PayPal, VISA, Master Card, EFT
2. Do you offer price matching or discounts?
Yes.
3. When do I receive my tax invoice?
You will receive a tax invoice once your order is shipped from our warehouse
4. How can I calculate the freight charge for my order?
At the checkout page
5. Do you offer Credit Accounts for Businesses?
Yes, to apply for a credit account you can contact our sales team at [email protected]
Products and Stock
1. How do I know if an item is in stock?
Stock details are available on the product pages (Website), you can also request for stock via chat, email or call 1300769640
2. My Product is Not Working. What should I do?
If you are facing issues with the product, please raise a return request by filling up the RMA form – (form link)
You can also write to us on [email protected] regarding the issues you are facing with the products and our technical team will help you out
3. How do I return faulty or unwanted goods?
If your product is under warranty, you can place a return request using the RMA form here ____
Please do not send the goods to warehouse without an RA Number. You will receive return instructions and replacement product once RMA is approved.
4. Is stock information on your website accurate?
Yes, the stock information on the website is accurate, we update stock on a regular basis.
5. Can I only place orders via your website?
Yes, we also accept purchase orders, and we can take orders on call.
6. What does Backorder on an item mean?
A Backorder on an item means that the current stock we have is allocated to orders and we no longer have more stock to allocate. However, more stock is ordered and is on the way to our warehouse for processing and shipment.
7. Can I change my shipping address on a pending order?
Yes, you can send us the new shipping address by sending us the new address to [email protected]