16Nov
15Nov
Future of Tech: The Emergence of Empowered and Skilled Hybrid Contact Centres
The COVID-19 pandemic has pushed organizations, including contact centres, into a hybrid work arrangement. This setup offers virtual and in-office working options, promoting flexibility and efficiency at a safe distance. It also gives employees the freedom to work in a more comfortable environment, which may improve their mental well-being and...
26Sep
Reasons Why Australian Businesses Must Invest in IP Telephony
Since the technology was created, its primary purpose has been to help people make their lives more convenient. Its goal is to enable an effective sharing of data to help address some of society’s biggest challenges. Furthermore, it is meant to aid individuals and organisations in becoming more innovative, productive,...